A dynamic individual, analytical and energetic, with 20 years retail, insurance, entrepreneurship and executive experience. Proven communication ability promoting innovation through collaboration, has resulted in several concept creations from ideation to implementation supported by focused problem-solving. With value at the centre, finding fulfilment lies in the development of strategic and engaging initiatives which result in positive change.

I help small-to-medium businesses revamp their customer strategy and look at innovative ways on how you communicate with your customer. Together we will look at your customer strategy, your points of contact, support strategy and the tools you are using to achieve your business success.

In summary, I will:

·Help define your value proposition

·Streamline your processes

·Improve your help centre and FAQ’s

·Reduce customer enquiries

·Provide guidance to secure positive outcomes

·Set goals for 3, 6, and 12 months

Let’s have a constructive discussion prior to making any payment or booking any of my services to ensure I am the right fit for you!